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Survey Guidelines

UIC requires inspectors to accept certain responsibilities, adhere to acceptable business principles in matters of personal conduct and exhibit a high degree of personal integrity at all times.  Above all, customers are treated with every courtesy, served promptly and are given as much assistance as needed to understand the survey process.

In order to maintain a favorable view from our current and potential customers, our inspectors follow the procedures outlined below:

• They are familiar with the language of the inspection process as well as appraisal, architectural and construction terms.
• Our inspectors know the product. Terms and inspection reports are reviewed for a particular class of business before arriving at inspection site.
• Although appointments are not required, consideration is given to insured with regard to the time of the inspection call.
• We do not call:
  Restaurants between the hours of 11:00 AM and 2:00 PM or after 4:30 PM
  Banks before 10:00 AM or after 4:30 PM
• We try to make special arrangements with apartment dwellers.  When possible, calls are made during the morning or later part of the day (8:00 AM - 10:00 AM or 5:00 PM - 6:30 PM weekends also).
• Our inspectors explain the function of the inspection and describe the procedures involved in the visual inspection of the premises.
• We discuss recommendations with insured if insured if receptive.
• When confronted with any objections or disagreements to the inspection process or report, we reassure the client that the problems will be addressed immediately.
• All reports are strictly confidential.   Our inspectors do not discuss other clients, properties, etc. during inspections.
• We maintain a positive attitude.